To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
The first thing you should do is check your meter reading. Your meter reading is on your bill card under "present" meter reading. If the number on the meter is the same or higher than the reading on your bill card, then that's the amount of water that went through your meter. You could possibly have a leaky toilet or faucet that's difficult to detect, or you may have an underground leak. Make sure all water is turned off on your property and check to see if the meter is turning. If you have a "Master Meter" look for the silver star in the center of the meter. If this is moving, there is water flowing through the meter. If you have a "Mueller" meter, look for the words "Flow" or "No Flow". If it says "Flow", then water is flowing through the meter. If you have any questions, please call the office at 337-598-3439 and we'll work with you to the best of our abilities.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.5 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.